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Frequently Asked Questions

The following are answers to frequently asked questions:

McDonald's Account Terms and Conditions

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Support Resources by Country

Please select your country from the list below.

 

Argentina
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Australia

Corporate Users:
For any corporate IT related issues, please contact the McDonald's Service Desk on (02) 9875 6885 or ext. 6885 or log an incident via the Corporate ServiceCafe portal.

For self-service password reset - Global Account Manager

Restaurant Users:
For any restaurant IT related issues, please contact the McDonald's Service Desk on 1800 MACCAS or log an incident via the Restaurant ServiceCafe portal.

For self-service password reset - Global Account Manager

Suppliers :
For any supplier IT related issues, please contact your McDonald's Business contact. They will log a ticket on your behalf to the appropriate support teams.

For self-service password reset - Global Account Manager

Austria
Monday - Thursday 8:00 to 18:00
Friday 8:00 to 16:00

Austrian Users
For technical assistance with EID/password questions please contact McDonald's IT Support at: AT-IT@at.mcd.com

Oesterreichische User
Bei Probleme und Fragen bezueglich Ihrem EID Account oder Passwort bitte wir Sie uns unter: AT-IT@at.mcd.com zu kontaktieren.

Azerbaijan
Monday-Friday 10.00 – 17.00 LT (GMT +4)

To request an EID please contact Ramiz Ismayilov at RIS@mcdonalds.az.

For EID management and password assistance please contact Aleksandr Talibov at ata@mcdonalds.az.

Belgium
Monday - Friday 09:00 AM to 17:30 PM

For technical assistance with EID/Password questions, please contact Stefan Rouffa at Stefan.rouffa@be.mcd.com

Pour assistance technique relativement aux codes d'utilisateur et aux mots de passe veuillez contacter Stefan Rouffa at Stefan.rouffa@be.mcd.com

Brazil
7 dias por semana, 24 horas por dia - 24x7

Brazilian Customers:
For technical assistance with EID/password questions please contact McDonald's Brazil Help Desk: helpdesk.brasil@br.mcd.com / 55-11-4196-9895 (7 days a week, 24 hours a day).

Usuários
Para suporte com EID/Senhas favor contatar o Help Desk Corporativo: helpdesk.brasil@br.mcd.com / pelo telefone (11) 4196-9895 (7 dias por semana, 24 horas por dia - 24x7)

Bulgaria
For Office Staff & Restaurants: Monday - Friday 9:00 A.M. to 5:30 P.M.

Bulgarian Customers:
For technical assistance with EID/password questions please contact McDonald's Bulgaria Support Services at: milena.bogdanova@bg.mcd.com or tel: ++ 359 2 960 40 34 (Monday - Friday) from 09:00 am to 05:30 pm

Canada
 

Canadian Customers

Forgot your password?
For technical assistance with EID/password questions, please contact McDonald’s Canada Help Desks at:
Restaurants & Franchisees: mcdsupport@post.mcdonalds.ca or 1-800-668-9164 (7 days a week, 24 hours a day)
Office Staff: corporatehelpdesk@ca.mcd.com or 416-446-3455, 1-888-730-4449 (7 days a week, 24 hours a day)

À l’intention des clients canadiens

Vous avez oublié votre mot de passe?
Pour obtenir de l'aide technique sur les codes d'utilisateur/mots de passe,veuillez communiquer avec le Centre de dépannage de McDonald's du Canada.
Pour les restaurants et les franchisés à mcdsupport@post.mcdonalds.ca ou à 1 800 668-9164 (7 jours/24 heures)
Pour les employés de bureau à corporatehelpdesk@ca.mcd.com ou à 416 446-3455 ou 1 888 730-4449 (7 jours/24 heures)

Chile
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

China
 

For technical assistance with EID/password questions
Please contact McDonald’s China Support Service at 800-858-0401/400-881-8301 (for office staff) and mail to chinait@cn.mcd.com (for restaurant employees).

??????EID/????????
????????IT???????,???????DELL????800-858-0401/400-881-8301,?????????chinait@cn.mcd.com?

Colombia
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 A.M. - 7:30 P.M. Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Costa Rica
Monday - Friday 8:00 A.M. to 5:00 A.M.
For eID assistance, please contact Ana Davis at ana.davis@pa.mcd.com or 00 507 270 6702.
Croatia
For Office staff:
Monday - Friday 9.00 A.M. to 11.00 A.M.

Dear customer, for technical assistance with eid/password questions please contact McDonald's Croatia support service: support@hr.mcd.com (Monday to Friday) 9.00 A.M. to 3.00 P.M.

Czech Republic

Regarding questions and requests about your eIDs or accounts, please contact your restaurant manager or TSI.

S prípadnými dotazy a žádostmi ohledne eID nebo hesla prosím kontaktujte manažera své restaurace nebo servisní firmu.

Denmark
For Restaurant & Franchises and Office Staff
5 days a week (07.00-22.00)
weekends (10.00-22.00)

Danish Customers
For technical assistance with EID/password questions please contact McDonald's Danish Support Services: itsupport@dk.mcd.com (5 days a week, 07.00-22.00 weekends 10.00-22.00). Support on the weekends will only be answered if it is URGENT else it will be answered the next working day.

Danske Brugere
For teknisk assistance med EID/password spørgsmål Kontakt venligst McDonalds Dansk EID Support: itsupport@dk.mcd.com (5 dage om ugen, 07.00-22.00 weekend/Helligdage 10.00-22.00). Support i weekenden vil kun blive besvaret hvis det er meget VIGTIGT ellers vil alle mail blive svaret den følgende arbejdsdag.

Ecuador
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 A.M. - 7:30 P.M. Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Egypt
 

Please contact the McDonald's Egypt Help Desk for any issues regarding EIDs at IT@mcdegypt.com or +202 2738 0338

Finland
9-17

Finnish Customers

Käyttäjätunnuksiin saat apua
EKAB arkisin klo 9-15. Puh . 0400 270 027 tai finland@ekabss.com.
 
Help in user ID issues
Käyttäjätunnuksiin saat apua
EKAB arkisin klo 9-15. Puh . 0400 270 027 tai finland@ekabss.com.
France
For all users
Lundi - Jeudi 08h00-19h00 Vendredi 08h00 - 18h00

Clients Francais
Pour assistance technique relative aux codes utilisateur et mots de passe, veuillez contacter le Support au Departement Informatique de McDonald's : de lundi à jeudi, 08h à 19h et Vendredi de 08h à 18h au 01 30 48 65 00 ou par e-mail support.informatique@fr.mcd.com

Georgia
 

For technical assistance with EID/password questions please contact McDonald's IT Support at: helpdesk@mcdonalds.ge

????????? ??????????????? ????????: helpdesk@mcdonalds.ge

Germany
 

For technical assistance with EID/password questions please contact McDonald's Germany Support Services at: it-support@de.mcd.com +49 89 78594 595 (5 days a week, 8:00 am to 6:00 pm ).

Deutsche Benutzer
Für technische Unterstützung im Bezug auf E-ID Nutzung und Passwortverwaltung wenden Sie sich bitte an: it-support@de.mcd.com +49 89 78594 595 ( 5 Tage/Woche, 08.00 - 18.00 Uhr ).

Guatemala
Monday - Friday 9:00 A.M. - 6:00 P.M.

Guatemalan Customers
For technical assistance with EID/password questions please contact Cesar Xicara cesar.xicara@mcd.com.gt or Roberto Cabrera roberto.cabrera@mcd.com.gt from IT area or please contact them at (502) 2285-7700.

Usuarios de Guatemala
Para asistencia técnica relacionada con sus EID o problemas con su password favor de contactar a Cesar Xicara cesar.xicara@mcd.com.gt o Roberto Cabrera roberto.cabrera@mcd.com.gt del departamento de IT o llamar al teléfono (502) 2285-7700.

Hong Kong
Monday - Friday 9:00 A.M. - 5:30 P.M.

Please contact Paul Lee at paul.lee@hk.mcd.com/+852-2880-7411 or Vincent Tso at vincent.tso@hk.mcd.com/+852-2880-7409if you need any assistance or having issue with your eID.

Hungary
Hétfo - Péntek 9:00 AM - 17:00 PM

Hungarian Customers
For technical assistance with EID/password questions please contact McDonald's Hungary IT Help Desk mcdsupport@hu.mcd.com

Magyar felhasználók EID vagy jelszóval kapcsolatosan felmerülo kérdésekben forduljatok az McDonald's Magyarország Informatikai Osztály-hoz. mcdsupport@hu.mcd.com

India-Delhi
Monday - Friday 9:00 A.M. - 5:30 P.M.

For technical assistance with EID/password questions please contact : Zahid.ansari@mcdonaldsindia.net. You may call for assistance at +91-11-2460 4047 Ext: 155 (Monday – Friday), 9:00 AM to 5:30 PM
Have you forgotten your eid password or has your account expired because you haven’t used it for a while?
You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://mppm.mcd.com

India-Mumbai
Monday - Friday 9:00 A.M. - 5:30 P.M.
Please contact Biji Varughese at +91-22-3001-3150 biji@mcdonaldsindia.com or Sunita Agarwal at sunita.agarwal@mcdonaldsindia.com (both at HO) if you need any assistance or having issue with your eID.
Indonesia
Monday - Friday 9:00 A.M. - 5:30 P.M.

Please contact Yuli Lestari at Yulfia.Lestari@id.mcd.com or +62-21-526-0606 ext 118, Welisman at welisman@id.mcd.com or +62-21-526-0606 ext 130, or Rizal rizal.az@id.mcd.com or +62-21-526-0606 ext 119 if you need any assistance or having issue with your eID.

Ireland

Reporting managers can reset passwords of their direct reports in GAM  
For technical assistance, please contact your IT Service Desk:

ITSC Helpdesk
Email address: itcustomersupport@uk.mcd.com
UK Telephone number: +44 (0) 203 3186915 for UK Press 1 for restaurants and 2 for corporate
ROI Telephone number: 01 513 8192, Press 1 for restaurants and 2 for corporate.
Availability: 7 days a week

Restaurant Email: restaurant.helpdesk.uk@capgemini.com  for restaurants
Office Email: ITCUSTOMERSUPPORT@uk.mcd.com  for office users.
MYTSP portal (Ticketing Portal): https://mcdonaldsuk.service-now.com/mytsp

Israel
(Sun-Thu) 9:00 AM - 5:30 PM

For technical assistance with EID/password questions, please email : yael@mcdonalds.co.il. You may call for assistance at +972 542 399 543 (Sunday – Thursday), 9:00 AM to 5:30 PM

Italy
Lunedì – Venerdì 9:00 A.M. - 6:00 P.M.

Italian Customers
For technical assistance with EID/password questions please contact McDonald's Italy IS Help Desk help.desk@it.mcd.com

Utenti italiani
Per assistenza tecnica riguardo EID/password/domande per favore contattare McDonald's Italy IS Help Desk help.desk@it.mcd.com

Japan
 

??????????????? McMail???Q.AccessMCD??????????

Korea : Seoul
 

Please contact Jubin Baik at JuBin.Baik@kr.mcd.com or +82-23-70-28-300, InGyu Lee at InGyu.Lee@kr.mcd.com, or JaeCheol Kwak at JaeCheol.Kwak@kr.mcd.com or +82-70-7018-4631 if you need any assistance or having issue with your eID. You may call the General Line at +82 23 70 28 300.

Malaysia
Monday - Friday 9 A.M. – 5:45 P.M.

Please contact PK Ong at 03-7843 3388 ext 3356 if you need any assistance or having issues with your EID. You can also send an email to pkong@my.mcd.com for assistance.

Mexico
Monday - Friday 9 A.M. - 6 P.M.

Mexican Customers
For technical assistance with EID/password questions please contact Gerardo Peña from IT area at gerardo.pena@mx.mcd.com or please contact him at (52 55) 3003-3372.

Usuarios de Mexico
Para asistencia tecnica relacionada con sus EID o problemas con su password favor de contactar a Gerardo Peña del departamento de Sistemas al mail gerardo.pena@mx.mcd.com o llamar al telefono (52 55) 3003-3372.

Netherlands
Monday - Friday 8:30 A.M. to 5:00 P.M.

Netherlands McD users
For self-reset tool please visit https://mppm.mcd.com. With this tool you can change and/or reset your password. For technical assistance please contact the Acrelec helpdesk.

Nederlandse McD gebruikers
Voor de reset tool ga je naar https://mppm.mcd.com Met deze tool kun je zelf je account unlocken en/of het wachtwoord wijzigen. Voor technische vragen kun je contact opnemen met de helpdesk van Acrelec.

New Zealand
 

Corporate Users:
For any corporate IT related issues, please contact the McDonald's Service Desk on (0800) 446 890 or (09) 915 0844 or log an incident via the Corporate ServiceCafe portal.

For self-service password reset - Global Account Manager

Restaurant Users:
For any restaurant IT related issues, please contact the McDonald's Service Desk on 0800 481 201 or log an incident via the Restaurant ServiceCafe portal.

For self-service password reset - Global Account Manager

Suppliers :
For any supplier IT related issues, please contact your McDonald's Business contact. They will log a ticket on your behalf to the appropriate support teams.

For self-service password reset - Global Account Manager

Norway
0800-1600

Have you forgotten your eid password or has your account expired because you haven’t used it for a while?
• You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://mppm.mcd.com

For additional help and questions – contact McDonald’s Norway IT-Helpdesk.
Mail: it@no.mcd.com
Phone: 23 10 70 80 (office hours)

Hvis du har glemt ditt eid passord eller er din konto er sperret fordi du ikke har brukt den på en stund?
• Du kan prøve å resette din egen konto/passord ved å gå til følgende side og svare på tidligere definerte spørsmål og svar: https://mppm.mcd.com.

For ytterligere spørsmål – kontakt McDonald’s Norway IT:
Mail: it@no.mcd.com
Phone: 23 10 70 80 (0800-1600).

Panama
Monday - Friday 8:00 A.M. to 5:00 A.M.

For eID assistance, please contact Ana Davis at ana.davis@pa.mcd.com or 00 507 270 6702.

Paraguay
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Peru
Monday to Friday 8:30 AM - 7:30 PM

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department..

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Philippines
Monday to Friday 8:00 A.M. - 5:00 P.M.
For technical assistance with your EID/password please contact help@ph.mcd.com.
Poland
24/7; 7 Days a week

Polish Users:
Please try to use Global AM self-service portal: https://account.mcd.com/manage. For technical assistance with EID/password questions, please contact McDonald's IT Support: servicedesk@mcuw-it.pl

Uzytkownicy z Polski:
W pierwszej kolejnosci spróbuj skorzystac z samoobslugi: https://account.mcd.com/manage . Aby uzyskac pomoc techniczna dotyczaca pytan o EID / haslo, skontaktuj sie z dzialem wsparcia technicznego McDonald's servicedesk@mcuw-it.pl

Portugal
24/7

Portuguese Customers
For technical assistance with EID/password Please go to http://mcdport5/intranet/aplicacoes/auditoriais/web/gestaoutilizadores/SIM/frmSIM.asp and use the application provided by the intranet (7 days a week, 24 hours a day).

Utilizadores Portugueses
Para assistência técnica relacionada com EID/password Ir a http://mcdport5/intranet/aplicacoes/auditoriais/web/gestaoutilizadores/SIM/frmSIM.asp e usar a aplicação providenciada pela intranet (7 dias por semana, 24 horas por dia).

Puerto Rico
8:30 A.M. until 5:30 P.M.

Puerto Rico User
For technical assistance with EID/password please contact Rafael Cosme from IT area at: rafael.cosme@pr.mcd.com or please contact at 787-748-8284 or Lorena Montoya at: lorena.montoya@pr.mcd.com or at 787-748-8285

Usuario de Puerto Rico
Para asistencia Tecnica con sus EID o Problemas con su password favor de contactar a Rafael Cosme del departamento de Sistema al e-mail rafael.cosme@pr.mcd.com o llamar al 787-748-8284 o con Lorena Montoya al email lorena.montoya@pr.mcd.com o llamar al 787-748-8285.

Romania
For Restaurant & Franchises: 7 days a week / 24 hours a day
For Office Staff: Monday - Friday 9:00 - 17:00

Romanian Customers For technical assistance with EID / password questions, please contact McDonald's Romania IT support at it@ro.mcd.com

Russia
Monday - Friday 9:00 to 18:00

Dear customer, for technical assistance with eid/password questions please contact McDonald's Russia support service: eid.support@ru.mcd.com (Monday to Friday) 9.00 am to 6.00 pm

?? ???????? ????????/????????? ??????? ??????? ? ??????? ?????????? ??????????? ? ?????? ??????????? ????????? ??????????-??????: e-mail: eid.support@ru.mcd.com, ???: (495) 755 6686. ???? ?????? ?????? ??????????? ?????????: ??-?? ? 9:00 ?? 18:00

Singapore
 
For technical assistance with EID/password questions, please send email to eid.support@sg.mcd.com. McDonald's Singapore Employees can also access the 'AccessMCD eid self-help' section from the McNet main page.
Slovakia

Regarding questions and requests about your eIDs or accounts, please contact your restaurant manager or TSI.

S prípadnými dotazy a žádostmi ohledne eID nebo hesla prosím kontaktujte manažera své restaurace nebo servisní firmu.

Slovenia
Have you forgotten your eid password or has your account expired because you haven’t used it for a while?
You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://mppm.mcd.com
For additional help and questions, or technician assistence – contact McDonald's Slovenia IT-Helpdesk.
Mail: SI-IT@si.mcd.com
Phone: +386 1 420 19 80 (office hours)
For Office staff: Monday - Friday 9.00 am to 5.00 pm

 

Ste pozabili vaše eid uporabniško ime ali pa je vaš racun zablokiran zaradi neaktivnosti in uporabe?
Lahko poizkusite resetirati svoje uporabniško ime in geslo na naslovu https://mppm.mcd.com
Za dodatne informacije in tehnicno pomoc kontaktirajte McDonald's Slovenia IT-Helpdesk.
Mail: SI-IT@si.mcd.com
Telefon: +386 1 420 19 80 (delovnik)
Za zaposlene v upravi: Ponedeljek - Petek 9.00 do 17.00
South Africa
For Office staff: Monday - Friday 9.00 am to 5:30 pm
For technical assistance with your EID/password, please email: helpdesk@za.mcd.com or phone +27-11-0831 749 370 (Monday – Friday), 8:00 AM to 5:00 PM
Spain
For Restaurants, Franchisees and Office Staff:
Mon-Thu, 9am to 5:30pm
Fri, 8am to 3pm
Spanish Time = GMT+1

Users in Spain:
For technical assistance with EID/password, please contact:
McDonald's Spain - IT Dept
Email: soporte.sistemas@es.mcd.com
Urgent calls: +34 91 566 41 00

Usuarios en España:
Para asistencia técnica con su eid o clave, por favor contacte con:
McDonald's España - Departamento de Sistemas
Email: soporte.sistemas@es.mcd.com
Urgencias: +34 91 566 41 00

Sweden
 

Have you forgotten your eid password or has your account expired because you haven’t used it for a while?

You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://mppm.mcd.com.

For additional help and questions – contact McDonald’s Sweden IT-Helpdesk.
Mail:it-support@se.mcd.com
Phone: 08-740 87 00 (office hours)

Har du glömt ditt eid lösenord eller har ditt konto låsts för att du inte använt det på ett tag?

Prova först att själv återställa ditt konto/lösenord genom att gå till följande sida https://mppm.mcd.com. (Där ska du mata in ditt eid och svara på en kontrollfråga.)

Hjälper inte ovanstående eller har du andra frågor rörande eid – kontakta Svenska McDonald’s IT-support.
E-post: it-support@se.mcd.com
Telefon: 08-740 87 00 (kontorstid)

Switzerland

For Restaurant users:
Call Support: 0800 836 205
And choose a language
1. For German
2. For French
3. For Italian
mcdswitzerlandservicedesk@timeware.it
mcdch.timeware.it/Servicedesk.bridgeit#/logon
 
For Corporate users:
Contact Corporate Service Desk by Meanquest: Tel. 058 911 88 18
Or  helpme@ch.mcd.com
 
Taiwan
Monday-Friday 9:00 ~ 18:00

Taiwan Customers
For technical assistance with EID/password questions please contact IS Department:
mavis.hsu@tw.mcd.com

??EID????????
???????? mavis.hsu@tw.mcd.com

Thailand
Monday-Friday 8:30 AM - 5:30 PM

For technical assistance with EID/password questions please contact : eid.support@th.mcd.com or phone +66-2696-4976 (Monday – Friday), 8:30 AM to 5:30 PM

?????????????????????????????????????????? EID/Password ????????????? : eid.support@th.mcd.com ???????????? 02696-4976 (????????? - ????????), 8:30 - 5:30 ?.

United Arab Emirates
Sat to Wed: 9:00 - 18:00
Thurs: 9:00 – 13:00

Please visit http://mppm.mcd.com/common/Home.aspx to reset your own EID password by either providing your email address and date of birth or by answering your personal questions.

For any further assistance with your EID / password please contact Prakash Rao at prao@mcdsuae.ae

United Kingdom

Reporting managers can reset passwords of their direct reports in GAM  
For technical assistance, please contact your IT Service Desk:

ITSC Helpdesk
Email address: itcustomersupport@uk.mcd.com
UK Telephone number: +44 (0) 203 3186915 for UK Press 1 for restaurants and 2 for corporate
ROI Telephone number: 01 513 8192, Press 1 for restaurants and 2 for corporate.
Availability: 7 days a week

Restaurant Email: restaurant.helpdesk.uk@capgemini.com  for restaurants
Office Email: ITCUSTOMERSUPPORT@uk.mcd.com  for office users.
MYTSP portal (Ticketing Portal): https://mcdonaldsuk.service-now.com/mytsp

United States
 

Having problems or forgot your EID and password? If urgent - Contact the IT Service Desk @+01-630-623-5000, 1-800-323-7211 - available 24 hours a day, 7 days a week. If non-urgent, please email customer.support@us.mcd.com.

Uruguay
Monday to Friday 8:30 A.M. - 7:30 .PM.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Venezuela
Monday to Friday 8:30 A.M. - 7:30 .PM.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 A.M. - 7:30 P.M. Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Yugoslavia
For Office staff: Monday - Friday 9.00 A.M. to 11.00 A.M.

Dear customer, for technical assistance with eid/password questions please contact McDonald's Croatia support service: support@hr.mcd.com (Monday to Friday) 9.00 A.M. to 3.00 P.M.

Other Countries
If your country is not listed above, please use the contact information listed below.

Having problems or forgot your EID and password? If urgent - Contact the Corporate IT Service Desk @+01-630-623-5000, 1-800-323-7211 - available 24 hours a day, 7 days a week. If non-urgent, please email customer.support@us.mcd.com.

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