You are here: Home -> Help -> Frequently Asked Questions

Frequently Asked Questions

The following are answers to frequently asked questions:

McDonald's Account Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.
 
By using or reading any pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site.
 
RESTRICTIONS ON USE
 
The material in this site is provided for lawful purposes only. If you download software from our site, the software, including all files, images, contained in or generated by the software, and accompanying data (together, the "Software") are deemed to be licensed to you by McDonald's. Neither title nor intellectual property rights are transferred to you, but remain with McDonald's, who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a human perceivable form.
 
CONFIDENTIALITY
 
Several areas of this site contain confidential information and are preceded by a Confidentiality Notice. Those areas of this site are for the exclusive use of employees, licensees and agents of McDonald's Corporation. By using those areas of the site, you agree that you will not share any of the information or materials contained therein with anyone other than employees, agents or licensees of McDonald's Corporation nor use any such information or materials other than in furtherance of the business of McDonald's. ANY UNAUTHORIZED USE OF THE INFORMATION OR MATERIALS MAY LEAD TO DISCIPLINARY ACTION UP TO AND INCLUDING TERMINATION AND/OR CIVIL OR CRIMINAL PROSECUTION.
 
RESTRICTION OF LIABILITY
 
McDonald's will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus or line failure. McDonald's will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence or McDonald's or an authorized McDonald representative has been advised of the possibility of such damages, or both.
 
SUBMISSIONS
 
All remarks, suggestions, ideas, graphics, or other material or information submitted or communicated to McDonald's through this site (together, the "Submissions") will become the property of McDonald's. McDonald's shall have the right to copy, distribute, transmit, perform, display, modify, adapt, and otherwise use your Submission for any purpose whatsoever, in all forms and media (including, without limitation, by means of the Internet, Intranet or other electronic media) throughout the world. All Submissions are made voluntarily, and McDonald's assumes no duty of confidentiality with respect to any Submission. Accordingly, McDonald's will have no obligation to treat any Submission as confidential or to compensate you or anyone else for your Submission or any use thereof by McDonald's. You represent and warrant that your Submissions shall be original with you, not copied from another source, and shall not violate any law, including, without limitation, any copyright or other personal or proprietary right of any other party. McDonald's shall have no liability for any use or disclosure of your Submission, or any portion thereof.
 
DISCLAIMER
 
The material in this site could include technical inaccuracies or typographical errors. McDonald's may make changes or improvements at any time. THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. MCDONALD'S DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MCDONALD'S DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MCDONALD'S DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT MCDONALD'S) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.
 
MISCELLANEOUS
 
These Terms and Conditions will be governed and be interpreted pursuant to the laws of the State of Illinois, United States of America, notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the use of this site. McDonald's can revise these Terms and Conditions at any time by updating this posting. This site may be linked to other sites that are not maintained by McDonald's. McDonald's is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by McDonald's of the sites. Activities on this site may be monitored. By using this site, you consent to such monitoring.
 
STOCK TICKER
 
The McDonald's stock quote provided is for informational purposes only, and is not intended for trading purposes. McDonald's does not guarantee accuracy of any stock price information displayed. McDonald's will not be liable for any damages resulting from the use of, or the inability to use, this information.
 
TRADEMARK INFORMATION
 
The following trademarks used herein are owned by the McDonald's Corporation and its affiliates: McDonald's, Golden Arches, Golden Arches Logo, Single Arch Logo, McDonald's Building Design, McDonaldland and the McDonaldland character names and designs, Iam Hungry character, Filet-O-Fish, Big Mac, Egg McMuffin, McDonald's All American High School Jazz Band, Good Jobs For Good People, Quarter Pounder, Chicken McNuggets, Happy Meal, McDonald's Racing Team Design, Ronald McDonald House, Ronald McDonald House Charities, RMHC, HACER, McPrep, Have You Had Your Break Today?, McFamily, You Deserve A Break Today, McDonald's Is Your Kind Of Place, McNuggets, You, You're The One, Twoallbeefpattiesspecialsaucelettucecheesepicklesonionsonasesameseedbun, McDonald's Express, McDonald's Express Logo, Happy Meal Box Design, French Fry Box Design, McDonald's Earth Effort, McDonald's Earth Effort Logo, McDirect Shares, McRecycle USA, Hamburger University, Extra Value Meal, The House That Love Built, McGrilled Chicken Classic, Good Times Great Taste, McBurger, McRoyal, Royal, Hamburger Royal, McDonald's All American High School Basketball Team, HU, Great Breaks, What's on Your Plate, McKids, McBaby, AlwaysQuality Always Fun, McMemories, Mac Tonight, Mac Tonight Design, Speedee Logo, Ronald McDonald House Charities Logo, Ronald McDonald House Design, Healthy Growing Up, World Famous Fries, America's Favorite Fries, Alchanset, The House That Love Built Design, McKids Logo, Mac Attack, Super Size, Lift Kids To A Better Tomorrow, McChicken, Sausage McMuffin, McDonald's Means Opportunity, Immunize for Healthy Lives, McDonald's All Star Racing Team, McRecycle USA, McWorld, Hey, it Could Happen, My McDonald's, My Size Meal, My McDonald's Logo, Did Somebody Say McDonald's?, Did Somebody Say McDonald's? Design, Arch Deluxe, Fish Filet Deluxe, Crispy Chicken Deluxe, Grilled Chicken Deluxe, When the U.S. Wins You Win, Black History Makers Of Tomorrow, McFranchise, McDonald's Means Opportunities, Let's Get Growing America, You, Me and Ecology, McSki, Drive Thru Crew, Get Back With Big Mac, McScholar, Made For You, Chicken McGrill, PlayPlaces, Playlands, A Chance To Advance,McHappyDay, McCafe.
 
All other trademarks are the property of the respective trademark owners.
 
© Copyright McDonald's Corporation. All rights reserved.

Support Resources by Country

Please select your country from the list below.

 

Argentina
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Australia
Monday to Friday 9 A.M. to 5 P.M.

Australian Customer:

Restaurant Users
If you have previously answered your personal questions at the Password Reset Website, click on the following link to unlock your account yourself.
https://mppm.mcd.com

If you have not previously provided the answers to these questions you can apply to have your password reset by the password management team at the following link.
http://etrainer.mcdonalds.com.au/itresources/password.html

Once your password has been reset, you should go to the following link to answer your pre-defined questions so you can unlock it yourself in future.
https://mppm.mcd.com

Corporate Users
If you have previously answered your personal questions at the Password Reset Website, click on the following link to unlock your account yourself.
https://mppm.mcd.com

If you have not previously provided the answers to these questions you can apply to have your password reset by sending an email to password.resets@au.mcd.com

Once your password has been reset, you should go to the following link to answer your pre-defined questions so you can unlock it yourself in future.
https://mppm.mcd.com

Austria
Monday - Thursday 8:00 to 18:00
Friday 8:00 to 16:00

Austrian Users
For technical assistance with EID/password questions please contact McDonald's IT Support at: AT-IT@at.mcd.com

Oesterreichische User
Bei Probleme und Fragen bezueglich Ihrem EID Account oder Passwort bitte wir Sie uns unter: AT-IT@at.mcd.com zu kontaktieren.

Azerbaijan
Monday-Friday 10.00 – 17.00 LT (GMT +4)

To request an EID please contact Ramiz Ismayilov at RIS@mcdonalds.az.

For EID management and password assistance please contact Aleksandr Talibov at ata@mcdonalds.az.

Belgium
Monday - Friday 09:00 AM to 17:30 PM

For technical assistance with EID/Password questions, please contact Stefan Rouffa at Stefan.rouffa@be.mcd.com

Pour assistance technique relativement aux codes d'utilisateur et aux mots de passe veuillez contacter Stefan Rouffa at Stefan.rouffa@be.mcd.com

Brazil
7 dias por semana, 24 horas por dia - 24x7

Brazilian Customers:
For technical assistance with EID/password questions please contact McDonald's Brazil Help Desk: helpdesk.brasil@br.mcd.com / 55-11-4196-9895 (7 days a week, 24 hours a day).

Usuários
Para suporte com EID/Senhas favor contatar o Help Desk Corporativo: helpdesk.brasil@br.mcd.com / pelo telefone (11) 4196-9895 (7 dias por semana, 24 horas por dia - 24x7)

Bulgaria
For Office Staff & Restaurants: Monday - Friday 9:00 A.M. to 5:30 P.M.

Bulgarian Customers:
For technical assistance with EID/password questions please contact McDonald's Bulgaria Support Services at: milena.bogdanova@bg.mcd.com or tel: ++ 359 2 960 40 34 (Monday - Friday) from 09:00 am to 05:30 pm

Canada
 

Canadian Customers

Forgot your password?
For technical assistance with EID/password questions, please contact McDonald’s Canada Help Desks at:
Restaurants & Franchisees: mcdsupport@post.mcdonalds.ca or 1-800-668-9164 (7 days a week, 24 hours a day)
Office Staff: corporatehelpdesk@ca.mcd.com or 416-446-3455, 1-888-730-4449 (7 days a week, 24 hours a day)

À l’intention des clients canadiens

Vous avez oublié votre mot de passe?
Pour obtenir de l'aide technique sur les codes d'utilisateur/mots de passe,veuillez communiquer avec le Centre de dépannage de McDonald's du Canada.
Pour les restaurants et les franchisés à mcdsupport@post.mcdonalds.ca ou à 1 800 668-9164 (7 jours/24 heures)
Pour les employés de bureau à corporatehelpdesk@ca.mcd.com ou à 416 446-3455 ou 1 888 730-4449 (7 jours/24 heures)

Chile
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

China
 

For technical assistance with EID/password questions
Please contact McDonald’s China Support Service at 800-858-0401/400-881-8301 (for office staff) and mail to chinait@cn.mcd.com (for restaurant employees).

如果您有任何EID/密码问题需要帮助
请联系麦当劳中国IT服务台寻求帮助,办公室员工拨打DELL服务热线800-858-0401/400-881-8301,餐厅管理组发邮件至chinait@cn.mcd.com

Colombia
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 A.M. - 7:30 P.M. Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Costa Rica
Monday - Friday 8:00 A.M. to 5:00 A.M.
For eID assistance, please contact Ana Davis at ana.davis@pa.mcd.com or 00 507 270 6702.
Croatia
For Office staff:
Monday - Friday 9.00 A.M. to 11.00 A.M.

Dear customer, for technical assistance with eid/password questions please contact McDonald's Croatia support service: support@hr.mcd.com (Monday to Friday) 9.00 A.M. to 3.00 P.M.

Czech Republic
Monday - Friday 8:00 am to 12:00 pm

For technical assistance with EID/password questions please contact McDonald's Czech Republic IT Department: IT@cz.mcd.com or phone 222 007 180 (Monday – Friday), 8:00 AM to 12:00 PM

Prípadné dotazy a žádosti ohledne EID nebo hesel smerujte prosím na IT oddelení McDonald's CR: IT@cz.mcd.com nebo na tel. 222 007 180 (Po – Pá, 8:00 - 12:00)

Denmark
For Restaurant & Franchises and Office Staff
5 days a week (07.00-22.00)
weekends (10.00-22.00)

Danish Customers
For technical assistance with EID/password questions please contact McDonald's Danish Support Services: itsupport@dk.mcd.com (5 days a week, 07.00-22.00 weekends 10.00-22.00). Support on the weekends will only be answered if it is URGENT else it will be answered the next working day.

Danske Brugere
For teknisk assistance med EID/password spørgsmål Kontakt venligst McDonalds Dansk EID Support: itsupport@dk.mcd.com (5 dage om ugen, 07.00-22.00 weekend/Helligdage 10.00-22.00). Support i weekenden vil kun blive besvaret hvis det er meget VIGTIGT ellers vil alle mail blive svaret den følgende arbejdsdag.

Ecuador
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 A.M. - 7:30 P.M. Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Egypt
 

Please contact the McDonald's Egypt Help Desk for any issues regarding EIDs at IT@mcdegypt.com or +202 2738 0338

Finland
9-17

Finnish Customers

Käyttäjätunnuksiin saat apua
EKAB arkisin klo 9-15. Puh . 0400 270 027 tai finland@ekabss.com.
 
Help in user ID issues
Käyttäjätunnuksiin saat apua
EKAB arkisin klo 9-15. Puh . 0400 270 027 tai finland@ekabss.com.
France
For all users
Lundi - Jeudi 08h00-19h00 Vendredi 08h00 - 18h00

Clients Francais
Pour assistance technique relative aux codes utilisateur et mots de passe, veuillez contacter le Support au Departement Informatique de McDonald's : de lundi à jeudi, 08h à 19h et Vendredi de 08h à 18h au 01 30 48 65 00 ou par e-mail support.informatique@fr.mcd.com

Georgia
 

For technical assistance with EID/password questions please contact McDonald's IT Support at: helpdesk@mcdonalds.ge

ტექნიკური მხარდაჭერისთვის მიმართეთ: helpdesk@mcdonalds.ge

Germany
 

For technical assistance with EID/password questions please contact McDonald's Germany Support Services at: it-support@de.mcd.com +49 89 78594 595 (5 days a week, 8:00 am to 6:00 pm ).

Deutsche Benutzer
Für technische Unterstützung im Bezug auf E-ID Nutzung und Passwortverwaltung wenden Sie sich bitte an: it-support@de.mcd.com +49 89 78594 595 ( 5 Tage/Woche, 08.00 - 18.00 Uhr ).

Guatemala
Monday - Friday 9:00 A.M. - 6:00 P.M.

Guatemalan Customers
For technical assistance with EID/password questions please contact Cesar Xicara cesar.xicara@mcd.com.gt or Roberto Cabrera roberto.cabrera@mcd.com.gt from IT area or please contact them at (502) 2285-7700.

Usuarios de Guatemala
Para asistencia técnica relacionada con sus EID o problemas con su password favor de contactar a Cesar Xicara cesar.xicara@mcd.com.gt o Roberto Cabrera roberto.cabrera@mcd.com.gt del departamento de IT o llamar al teléfono (502) 2285-7700.

Hong Kong
Monday - Friday 9:00 A.M. - 5:30 P.M.

Please contact Paul Lee at paul.lee@hk.mcd.com/+852-2880-7411 or Vincent Tso at vincent.tso@hk.mcd.com/+852-2880-7409if you need any assistance or having issue with your eID.

Hungary
Hétfő - Péntek 9:00 AM - 17:00 PM

Hungarian Customers
For technical assistance with EID/password questions please contact McDonald's Hungary IT Help Desk mcdsupport@hu.mcd.com

Magyar felhasználók EID vagy jelszóval kapcsolatosan felmerülő kérdésekben forduljatok az McDonald's Magyarország Informatikai Osztály-hoz. mcdsupport@hu.mcd.com

India-Delhi
Monday - Friday 9:00 A.M. - 5:30 P.M.

For technical assistance with EID/password questions please contact : Zahid.ansari@mcdonaldsindia.net. You may call for assistance at +91-11-2460 4047 Ext: 155 (Monday – Friday), 9:00 AM to 5:30 PM
Have you forgotten your eid password or has your account expired because you haven’t used it for a while?
You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://mppm.mcd.com

India-Mumbai
Monday - Friday 9:00 A.M. - 5:30 P.M.
Please contact Biji Varughese at +91-22-3001-3150 biji@mcdonaldsindia.com or Sunita Agarwal at sunita.agarwal@mcdonaldsindia.com (both at HO) if you need any assistance or having issue with your eID.
Indonesia
Monday - Friday 9:00 A.M. - 5:30 P.M.

Please contact Yuli Lestari at Yulfia.Lestari@id.mcd.com or +62-21-526-0606 ext 118, Welisman at welisman@id.mcd.com or +62-21-526-0606 ext 130, or Rizal rizal.az@id.mcd.com or +62-21-526-0606 ext 119 if you need any assistance or having issue with your eID.

Ireland
Monday to Friday 9 A.M. to 5 P.M. only
Ireland Customers
For technical assistance with EID/password questions please contact information.services@ie.mcd.com
For Ourlounge or Peoplestuff, please contact; People.Stuff@ie.mcd.com
 
Israel
(Sun-Thu) 9:00 AM - 5:30 PM

For technical assistance with EID/password questions, please email : yael@mcdonalds.co.il. You may call for assistance at +972 542 399 543 (Sunday – Thursday), 9:00 AM to 5:30 PM

Italy
Lunedì – Venerdì 9:00 A.M. - 6:00 P.M.

Italian Customers
For technical assistance with EID/password questions please contact McDonald's Italy IS Help Desk help.desk@it.mcd.com

Utenti italiani
Per assistenza tecnica riguardo EID/password/domande per favore contattare McDonald's Italy IS Help Desk help.desk@it.mcd.com

Japan
 

パスワードがわからないときは?  McMailにて「Q.AccessMCDパスワード問合せ」へ

Korea : Seoul
 

Please contact Jubin Baik at JuBin.Baik@kr.mcd.com or +82-23-70-28-300, InGyu Lee at InGyu.Lee@kr.mcd.com, or JaeCheol Kwak at JaeCheol.Kwak@kr.mcd.com or +82-70-7018-4631 if you need any assistance or having issue with your eID. You may call the General Line at +82 23 70 28 300.

Malaysia
Monday - Friday 9 A.M. – 5:45 P.M.

Please contact PK Ong at 03-7843 3388 ext 3356 if you need any assistance or having issues with your EID. You can also send an email to pkong@my.mcd.com for assistance.

Mexico
Monday - Friday 9 A.M. - 6 P.M.

Mexican Customers
For technical assistance with EID/password questions please contact Gerardo Peña from IT area at gerardo.pena@mx.mcd.com or please contact him at (52 55) 3003-3372.

Usuarios de Mexico
Para asistencia tecnica relacionada con sus EID o problemas con su password favor de contactar a Gerardo Peña del departamento de Sistemas al mail gerardo.pena@mx.mcd.com o llamar al telefono (52 55) 3003-3372.

Netherlands
Monday - Friday 8:30 A.M. to 5:00 P.M.

Netherlands eID Customers
For self-reset tool please visit https://mppm.mcd.com With this tool you can change and/or reset your password. For technical assistance please contact ITsupport@nl.mcd.com.

Nederlandse eID gebruikers
Voor de reset tool ga je naar https://mppm.mcd.com Met deze tool kun je zelf je eID account unlocken en/of het wachtwoord wijzigen. Voor technische vragen kun je een email sturen naar ITsupport@nl.mcd.com.

New Zealand
 

If you have previously answered your personal questions at the Password Reset Website, click on the following link to unlock your account yourself - https://mppm.mcd.com

Otherwise

McOpCo Restaurant Users
If you have not previously provided the answers to these questions you can apply to have your password reset by sending an email to McOpCo.Eids@nz.mcd.com

Franchisee Users
If you have not previously provided the answers to these questions you can apply to have your password reset by sending an email to Franchisee.Eids@nz.mcd.com

Corporate Users
Please contact your departmental administrator.

Once your password has been reset, you should go to the following link to answer your pre-defined questions so you can unlock it yourself in future.
https://mppm.mcd.com

Norway
0800-1600

Have you forgotten your eid password or has your account expired because you haven’t used it for a while?
• You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://mppm.mcd.com

For additional help and questions – contact McDonald’s Norway IT-Helpdesk.
Mail: it@no.mcd.com
Phone: 23 10 70 80 (office hours)

Hvis du har glemt ditt eid passord eller er din konto er sperret fordi du ikke har brukt den på en stund?
• Du kan prøve å resette din egen konto/passord ved å gå til følgende side og svare på tidligere definerte spørsmål og svar: https://mppm.mcd.com.

For ytterligere spørsmål – kontakt McDonald’s Norway IT:
Mail: it@no.mcd.com
Phone: 23 10 70 80 (0800-1600).

Panama
Monday - Friday 8:00 A.M. to 5:00 A.M.

For eID assistance, please contact Ana Davis at ana.davis@pa.mcd.com or 00 507 270 6702.

Paraguay
Monday to Friday 8:30 A.M. - 7:30 P.M.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Peru
Monday to Friday 8:30 AM - 7:30 PM

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department..

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Philippines
Monday to Friday 8:00 A.M. - 5:00 P.M.
For technical assistance with your EID/password please contact help@ph.mcd.com.
Poland
24/7; 7 Days a week

Polish Users:
Please try to use Global AM self-service portal: https://account.mcd.com/manage. For technical assistance with EID/password questions, please contact McDonald's IT Support: servicedesk@mcuw-it.pl

Użytkownicy z Polski:
W pierwszej kolejności spróbuj skorzystać z samoobsługi: https://account.mcd.com/manage . Aby uzyskać pomoc techniczną dotyczącą pytań o EID / hasło, skontaktuj się z działem wsparcia technicznego McDonald's servicedesk@mcuw-it.pl

Portugal
24/7

Portuguese Customers
For technical assistance with EID/password Please go to http://mcdport5/intranet/aplicacoes/auditoriais/web/gestaoutilizadores/SIM/frmSIM.asp and use the application provided by the intranet (7 days a week, 24 hours a day).

Utilizadores Portugueses
Para assistência técnica relacionada com EID/password Ir a http://mcdport5/intranet/aplicacoes/auditoriais/web/gestaoutilizadores/SIM/frmSIM.asp e usar a aplicação providenciada pela intranet (7 dias por semana, 24 horas por dia).

Puerto Rico
8:30 A.M. until 5:30 P.M.

Puerto Rico User
For technical assistance with EID/password please contact Rafael Cosme from IT area at: rafael.cosme@pr.mcd.com or please contact at 787-748-8284 or Lorena Montoya at: lorena.montoya@pr.mcd.com or at 787-748-8285

Usuario de Puerto Rico
Para asistencia Tecnica con sus EID o Problemas con su password favor de contactar a Rafael Cosme del departamento de Sistema al e-mail rafael.cosme@pr.mcd.com o llamar al 787-748-8284 o con Lorena Montoya al email lorena.montoya@pr.mcd.com o llamar al 787-748-8285.

Romania
For Restaurant & Franchises: 7 days a week / 24 hours a day
For Office Staff: Monday - Friday 9:00 - 17:00

Romanian Customers For technical assistance with EID / password questions, please contact McDonald's Romania IT support at it@ro.mcd.com

Russia
Monday - Friday 9:00 to 18:00

Dear customer, for technical assistance with eid/password questions please contact McDonald's Russia support service: eid.support@ru.mcd.com (Monday to Friday) 9.00 am to 6.00 pm

По вопросам создания/изменения учетных записей и паролей пожалуйста обращайтесь в Службу технической поддержки Макдоналдс-Россия: e-mail: eid.support@ru.mcd.com, тел: (495) 755 6686. Часы работы Службы технической поддержки: Пн-Пт с 9:00 до 18:00

Singapore
 
For technical assistance with EID/password questions, please send email to eid.support@sg.mcd.com. McDonald's Singapore Employees can also access the 'AccessMCD eid self-help' section from the McNet main page.
Slovakia
Mo-Fr 8:00 am to 12:00 pm

For technical assistance with EID/password questions please contact McDonald's Czech Republic IT Department: IT@cz.mcd.com or phone 222 007 180 (Monday – Friday), 8:00 AM to 12:00 PM

Prípadné dotazy a žádosti ohledne EID nebo hesel smerujte prosím na IT oddelení McDonald's CR: IT@cz.mcd.com nebo na tel. 222 007 180 (Po – Pá, 8:00 - 12:00)

Slovenia
For Office staff: Monday - Friday 9.00 am to 11.00 am

Dear customer, for technical assistance with eid/password questions please contact McDonald's Croatia support service: support@hr.mcd.com (Monday to Friday) 9.00 am to 3.00 pm

South Africa
For Office staff: Monday - Friday 9.00 am to 5:30 pm
For technical assistance with your EID/password, please email: helpdesk@za.mcd.com or phone +27-11-0831 749 370 (Monday – Friday), 8:00 AM to 5:00 PM
Spain
For Restaurants, Franchisees and Office Staff:
Mon-Thu, 9am to 5:30pm
Fri, 8am to 3pm
Spanish Time = GMT+1

Users in Spain:
For technical assistance with EID/password, please contact:
McDonald's Spain - IT Dept
Email: soporte.sistemas@es.mcd.com
Urgent calls: +34 91 566 41 00

Usuarios en España:
Para asistencia técnica con su eid o clave, por favor contacte con:
McDonald's España - Departamento de Sistemas
Email: soporte.sistemas@es.mcd.com
Urgencias: +34 91 566 41 00

Sweden
 

Have you forgotten your eid password or has your account expired because you haven’t used it for a while?

You can try to reset your own account/password on the following page by entering your eid and answer a previous entered control question: https://mppm.mcd.com.

For additional help and questions – contact McDonald’s Sweden IT-Helpdesk.
Mail:it-support@se.mcd.com
Phone: 08-740 87 00 (office hours)

Har du glömt ditt eid lösenord eller har ditt konto låsts för att du inte använt det på ett tag?

Prova först att själv återställa ditt konto/lösenord genom att gå till följande sida https://mppm.mcd.com. (Där ska du mata in ditt eid och svara på en kontrollfråga.)

Hjälper inte ovanstående eller har du andra frågor rörande eid – kontakta Svenska McDonald’s IT-support.
E-post: it-support@se.mcd.com
Telefon: 08-740 87 00 (kontorstid)

Switzerland
08:00 - 17:00 week days

Restaurant personnel, owner/operators or other non-McD employees:
0800 80 17 44

Users of the Service Centers:
0800 80 17 48 (German)
0800 80 17 49 (French)

e-mail : is.helpdesk@ch.mcd.com

Taiwan
Monday-Friday 9:00 ~ 18:00

Taiwan Customers
For technical assistance with EID/password questions please contact IS Department:
mavis.hsu@tw.mcd.com

如需EID及密碼方面的協助
請聯絡資訊服務部 mavis.hsu@tw.mcd.com

Thailand
Monday-Friday 8:30 AM - 5:30 PM

For technical assistance with EID/password questions please contact : eid.support@th.mcd.com or phone +66-2696-4976 (Monday – Friday), 8:30 AM to 5:30 PM

สำหรับท่านที่ต้องการความช่วยเหลือเกี่ยวกับ EID/Password โปรดติดต่อที่ : eid.support@th.mcd.com หรือโทรศัพท์ 02696-4976 (วันจันทร์ - วันศุกร์), 8:30 - 5:30 น.

United Arab Emirates
Sat to Wed: 9:00 - 18:00
Thurs: 9:00 – 13:00

Please visit http://mppm.mcd.com/common/Home.aspx to reset your own EID password by either providing your email address and date of birth or by answering your personal questions.

For any further assistance with your EID / password please contact Prakash Rao at prao@mcdsuae.ae

United Kingdom

Franchisee managers can ask their Franchisee to reset their password. 
McOpCo managers can ask their Operations Consultant to reset their password. 

For technical assistance, please contact your IT Service Desk:

ITSC Helpdesk For Restaurants & Franchises
Email address: restaurant.helpdesk.uk@capgemini.com
UK Telephone number: 0203 3186 915, Option 1
ROI Telephone number: 01 513 8192, Option 1
7 days a week

IT Customer Support for Office / Operations management
Email address: itcustomersupport@uk.mcd.com
Telephone: 0203 3186 915, Option 2
7 days a week

United States
 

Having problems or forgot your EID and password? If urgent - Contact the IT Service Desk @+01-630-623-5000, 1-800-323-7211 - available 24 hours a day, 7 days a week. If non-urgent, please email customer.support@us.mcd.com.

Uruguay
Monday to Friday 8:30 A.M. - 7:30 .PM.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 AM - 7:30 PM Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Venezuela
Monday to Friday 8:30 A.M. - 7:30 .PM.

Dear User, for technical assistance with access to AccessMCD or password reset questions please contact: The centralized Argentina Help Desk (8:30 A.M. - 7:30 P.M. Monday to Friday). For additional instructions on how to contact the Argentina Help Desk, please see your local IT department.

Estimado usuario, para requerir acceso a AccessMCD o solicitar reset de password de su user id, deberá realizarlo a través del Help Desk ubicado en Argentina, el cual centraliza este tipo de requerimientos. Ante cualquier duda acerca de cómo contactarse, por favor solicite ayuda al departamento de Sistemas en su país.

Yugoslavia
For Office staff: Monday - Friday 9.00 A.M. to 11.00 A.M.

Dear customer, for technical assistance with eid/password questions please contact McDonald's Croatia support service: support@hr.mcd.com (Monday to Friday) 9.00 A.M. to 3.00 P.M.

Other Countries
If your country is not listed above, please use the contact information listed below.

Having problems or forgot your EID and password? If urgent - Contact the Corporate IT Service Desk @+01-630-623-5000, 1-800-323-7211 - available 24 hours a day, 7 days a week. If non-urgent, please email customer.support@us.mcd.com.

Version: 2.5.7585.30574   Build Date/Time: 10/7/2020 4:59:08 PM  About Global AM    
Language: